Shipping Policy
Last updated: May 18, 2026
1. Processing Time
Orders are typically processed and prepared for shipment within 1-3 business days after payment is confirmed. Orders placed on weekends or U.S. federal holidays are processed the next business day. During promotional periods, restocks, or unforeseen events, processing may take longer; we will notify you if there is a significant delay.
2. Shipping Methods and Carriers
We ship via standard commercial carriers including USPS, UPS, and FedEx. Available shipping options and their estimated transit times will be displayed at checkout based on your destination. All packages are shipped discreetly with no reference to product contents on the outside of the package.
3. Shipping Destinations
We currently ship to addresses within the United States only (including all 50 states). We do not ship to P.O. Boxes for orders that require a signature. International shipping is not available at this time.
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, the destination, and the selected shipping method. We may offer promotional free shipping on orders above a stated threshold; any such offer will be clearly displayed.
5. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update in the carrier’s system.
6. Delivery Issues
Lost, stolen, or damaged packages: Once a package is marked as delivered by the carrier, risk of loss passes to the recipient. If your tracking shows the package as delivered but you have not received it, please first check with neighbors, building management, and household members. If the package is still missing after 48 hours, contact the carrier to open an investigation. We will assist where possible but cannot replace packages confirmed as delivered.
Damaged in transit: If your package arrives visibly damaged, take photos of the outer packaging and the contents before unpacking, and contact us within 72 hours of delivery at info@prohealthpeptides.com.
Wrong or missing items: If your order is incorrect or missing items, contact us within 72 hours of delivery with your order number and a description of the issue.
7. Address Accuracy
You are responsible for providing an accurate shipping address at checkout. Orders returned to us due to an incorrect or undeliverable address may be re-shipped at your expense, or refunded minus original shipping costs and a 15% restocking fee. We cannot intercept or redirect packages once they have shipped.
8. Refused or Returned Shipments
Shipments refused at delivery or returned to us as undeliverable will be processed under the same terms as Section 7 above.
9. Contact
For shipping questions, contact us at: info@prohealthpeptides.com