Return Policy
Last updated: May 18, 2026
All Sales Final
Because we sell research compounds whose integrity depends on a controlled, traceable supply chain, all sales are final once an order has shipped. We do not accept returns, exchanges, or refund requests based on change-of-mind, ordering error, or experimental outcome.
This policy is standard practice in the research chemical industry. Once a product leaves our facility, we cannot verify how it has been stored or handled and therefore cannot re-sell it.
Exceptions
We will work with you in good faith on the following limited situations:
1. Damaged in transit. If your package arrives visibly damaged or you find broken vials inside, photograph the outer packaging and the contents before unpacking further, and contact us within 72 hours of delivery at info@prohealthpeptides.com. We will replace damaged items or issue a refund at our discretion.
2. Wrong item shipped. If you receive a product that does not match what you ordered, contact us within 72 hours of delivery with your order number and photos. We will arrange a replacement or refund at our discretion.
3. Missing items. If items listed on your packing slip are missing from the shipment, contact us within 72 hours of delivery. We will investigate and ship the missing items or refund their value.
4. Manufacturing defect. If a product appears to have a manufacturing defect (for example, a vial that arrives empty, an unsealed cap, or a clearly incorrect fill volume), contact us within 72 hours of delivery with photos. We will evaluate and issue a replacement or refund as appropriate.
Cancellations
If your order has not yet shipped, contact us immediately at info@prohealthpeptides.com to request a cancellation. We process orders quickly, so cancellation is not always possible. Once an order ships, it cannot be canceled and is subject to this Return Policy.
Refused or Undeliverable Packages
Shipments refused at delivery or returned to us as undeliverable due to incorrect address may be re-shipped at your expense, or refunded minus original shipping costs and a 15% restocking fee.
How Refunds Are Issued
Approved refunds are issued to the original payment method. Please allow 5-10 business days after we initiate the refund for it to appear on your statement, depending on your payment provider.
Contact
For all return-related questions, contact us at: info@prohealthpeptides.com. Please include your order number in the subject line for faster processing.